Terms and conditions of Dog Center PLUTO

The operators of the PLUTO Dog Center are Petra Filipková, TIN (IČO) 00992992 and Magdalena Šetlíková TIN (IČO) 03165159, hereinafter “operator”. The dog's owner is a customer ordering services listed below.

 Dog Sitting and Dog Nursery: 

  1. It is necessary to fill the registration form on the operator’s website (http://www.dogcenterpluto.cz/en/join-us/sign-up) before dog’s first accommodation. Our center also requires one trial-day (24 hours, depending on our agreement) before dog’s first stay. The operator may require a trial-day even in case the dog has not visited the center for a long period of time (2 years and longer). This trial-day has to be reserved in accordance with point 2 of these conditions, and is usually free of charge (unless otherwise agreed). 
  2. Accommodation of the dog in the dog center, or enrollment to the dog nursery must be booked via reservation form (http://www.dogcenterpluto.cz/en/join-us/booking), or via email (This email address is being protected from spambots. You need JavaScript enabled to view it.) in advance (2-3 days during the the course of the school year, weeks in advance during school vacation). Other methods of booking are not accepted. Any reservation is not valid without receiving our confirmation, or rejection email about the specific reservation. Every accommodation is always negotiated for a fixed period of time. The accommodation contract may be extended - based on a written agreement (any change of reservation is not valid without receiving our confirmation email – the same goes for the cancelation). Any sudden cancellation of your reservation (from your side), which is not made in advance (at least 3 days before the beginning of the stay), is going to be charged with a cancellation fee of 50 % total price. Any sudden partial cancellation of your reservation (from your side), which is not made in advance (Later arrival to the accommodation: at least 3 days before the beginning of the stay; Early termination of stay: at least 3 days before the new picking up date), is going to be charged with a cancellation fee of 50 % total price of the cancelled days. The owner is obliged to pick up their dog at the prearranged date. If the dog is not picked up within the pre-agreed period, the owner is automatically charged the price of further accommodation, plus the penalty.
  3. Check-in, and check-out is possible only from 7 am to 7 pm. With the prior written consent of the operator in exceptional cases it may be permitted to drop off, or pick up a dog outside the specified time. In this case, a fee of 50 CZK is charged for each hour started.
  4. The owner must provide accurate information regarding the dog’s nature, behavior and obedience (training). The operator will take such information into account while taking care of the entrusted dog. The dog’s owner is liable for any possible damage caused by the omission of true information about the dog’s nature.
  5. Under the supervision of personnel, dogs share together the area of the canine center. The dog owner acknowledges that the stay could cause injury to the dog by some other dog; chafing or other damage may occur. However, the operator shall take all measures possible to ensure that the risk of injury by another dog during the sojourn is minimized.
  6. The owner shall submit dog food – kibbles or canned food (other types of food only after further agreement) – to the operator; the amount should be proportional to the length of the sojourn. The dog should be used to this kind of food. The dog is fed according to the owner’s instruction in designated times and quantity. The operator is obliged to observe this. After further agreement with the owner, the feed (kibbles, canned food) may be ensured by the operator for the dog, and the price of feed will be added to the total amount paid for accommodation.
  7. During the day of accommodation, the owner hands over to the operator the dog’s vaccination card or the Euro passport with the valid proof of vaccination and worming. Required vaccinations in our dog center are: rabies (R), distemper (D), hepatitis (H), parvovirosis (P), parainfluenza (Pi), leptospirosis (L). We also recommend vaccination against kennel cough (KC), and tetanus (T). Dogs with invalid vaccination (DHPPiL + R) can not be accepted into our dog hotel and daycare. Microchip marking is also necessary starting January 2020.
  8. The operator also reserves the right to refuse a dog for accommodation, especially when it seems ill, or shows symptoms of increased aggressiveness, or internal or external parasites. The operator will not accept a female dog in heat. In case of concealment of any such facts when handing the dog in, or in the registration questionnaire, the dog's owner bears all responsibility for any damage caused to the dog, and possibly to other dogs staying in the dog center and also to its employees.
  9. The operator reserves the right to examine the dog by the veterinarian of the center if there is suspicion for the dog’s illness. Veterinary examination is paid by the owner of the dog. The operator will ensure a veterinary examination at a regular price appropriate to the nature of the illness.
  10. The dog must be free of external parasites (fleas, ticks etc.), and preferably treated with anti-parasitic products for the full length of its stay. If attacked by parasites, the dog will be separated and treated appropriately by an anti-parasitic detergent at the owner's expense. The owner will be notified immediately after the detection of parasites.
  11. During submission to the center, the female dog cannot be in heat. If the female begins her period during the sojourn, it will be immediately separated from other dogs and the owner will be notified immediately. If – because of the capacity – the dog could not be kept separately, it will be placed on another site and the owner will pay financial compensation for any increased costs. If the bitch gets pregnant, the operator does not take any responsibility for the pregnant bitch, delivery of the puppies, and her litter, in case the owner conceal the information about the dog's heat, or the operator is unable to detect it in time.
  12. If the dog suffers an injury, or an illness during its accommodation at the center, the operator will provide all veterinary care at the owner's expense.
  13. If the dog falls ill, the operator is obliged to notify the owner. If a phone number is supplied, the owner will be notified by telephone. If another contact person is provided, the operator will contact him, or her. If the owner provides a contact for a veterinarian, the operator will first attempt to contact him, or her, if the situation allows.
  14. The daily rate for dog accommodation is charged according to the price list on the PLUTO dog center webpage.
  15. The charge for accommodation will be paid in cash during the first day of accommodation. Alternatively, the dog owner pays 50% of the price on handover, and the rest on pickup. After an agreement with the operator, it is also possible to send the sum to the account of the PLUTO dog center: 670100-2214295376/6210 or 2001130412/2010. The price must be paid within five workdays of collecting the dog. Card payment is not possible.
  16. Season ticket for accommodation in dog hotel is valid for 6 months, for accomodation in dog nursery is valid for 4 months. All entries on the season ticket that are not used up by the end of the ticket validity are forfeited without the right to any compensation.